If you want additional piece of mind, call them up. . Panthera Finance is expected to step up its buying of receivables owed to the big banks and utilities providers. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers.. free barista coffees and office incentives. ARL Collect was acquired by PF Group Holdings Pty Ltd in 2018. If youve received a notice for a debt that you should have not received, you can alert Panthera Finance to this. A starting point therefore would be to codify the guidelines.". Either way Energy Australia will not help. Then again, we understand that you dont want to pick up the phone as youll likely get some harassment. The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. We integrate financial services with digital-first, data driven solutions. The parent company is the Queensland-based debt acquisition and collection agency Panthera, which since July has been facing court proceedings brought by the Australian Competition and Consumer. Panthera Finance LLP is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (www.fca.org.uk/register) under reference 951603. You don't regain the capital to which you lost access. Only communicate with them in writing (and only to tell them to fudge off and stop harassing you). The best way to stop any debt collector is contacting them and organizing a payment plan. We will not be uploading further documents in the event these initial documents are subsequently amended. In his spare time, Tom enjoys eating, spending time with family and long country walks with his cocker spaniel Elvis. free barista coffees and office incentives. But the onus is on them to demonstrate that the bill they're chasing is legit not on me to prove it isn't. In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. Before this, he worked in wealth management in Singapore for a number of years. But what if the debt was in dispute as mine was? This is a great extrinsic motivation. (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. In its most recent annual report filed with the regulator, Panthera's parent company PF Group posted $81.5 million in revenue for the 2018 financial year, up from $59.8 million the year prior. "Based on my experience it seems debt collectors do as they please, on the phone at least. Called Energy Australia and we owe no money!! ", (In March 2020, Panthera was ordered by the federal court to pay $500,000 in penalties.). Bill Chaser is an easy to use, risk-free online automated collections platform, built for business Checked for accuracy by our qualified fact-checkers and verifiers. Then when youre at home, youll find letters in the mail. Cant Pay My Debt: Heres the BEST solution! I have spent many hours considering that question as I have negotiated my own unfair debt nightmare. You dont want this tarnished, as a bad mark will last 5+ years. Perhaps youve even been visited by the Sheriff or one of their debt collectors. Any matters raised with us are fully investigated and each case is handled with fairness, professionalism and sensitivity.". Stock images:Getty, unless otherwise stated. Anthony has been working with Panthera Finance for 3 years and brings a wealth of professionalism and expertise with him. All communication is supported and monitored through the platform, via SMS, email, or phone call, enabling our contact centre operators to optimise the communication methods and techniques our customers prefer. Youll discover how to avoid debt collections in Australia, using this guide and the very effective service that we recommend. q In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. You do realise this is an quite an old thread. The ACCC first took court action against Panthera in July 2019. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'thedebtfreecommunity_com_au-box-3','ezslot_4',125,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'thedebtfreecommunity_com_au-box-3','ezslot_5',125,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-3-0_1'); .box-3-multi-125{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}The debt collectors from Panthera Finance are chasing you! A mortgage is a loan secured against your home. "They simply accept at face value when the contingent collector tells them that they comply with the debt collection guidelines," says Guthrie. Hi all, I just got a messaged today from Panthera Finance that I owe them over $1k but they mentioned a different name so technically I don't really owe them anything. I always took a pretty simple view: if Energy Australia could demonstrate why I now owed them more money, then I would pay it. ", Read more: Asked 10 February 2021. Beyond Debt is a trading name of DCS Group Aust. CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. the debt was incurred in 2010 i had to deal with them in 2015 ( hence me requiring evidence of what was owed which they promised but never supplied), When Phil Anselmo comes to collect, youd better pay up. Less than six months later, the company was sold for $40 million. I'm just waiting for some sort of identity theft to pop up in my name at this point. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. Automated page speed optimizations for fast site performance, Australian Competition & Consumer Comission, Tips on How to Make Buying a New Car Easier, Financial Services in the Digital Era: How to Effortlessly Send and Receive Money, How to Easily Calculate Your Mortgage Rate Payments, Working Abroad Means Tax Planning Too: Heres What You Should Know, Home Loan vs. Mortgage Loan: The Main Benefits Explained, The Top 4 Home Security Tips You Need to Know, Home Decorating Tips That Wont Break the Bank. How has Panthera Finance responded to the COVID-19 outbreak? Recently I have received another letter about the same account, I rang them this time at first with some choice words and demanding that I never had this account. /Fm0 Do Simon and Ginaregularly visit Nepal to oversee the activities oftheir charity. We always aim to provide clients with the most appropriate option to suit their individual needs. Fortunately, the Melbourne-based consumer rights organisation Consumer Action got involved, and Mary was able to settle her debt for about half of what the debt collector had demanded. It is clear something needs to change. We offer a comprehensive range of mortgage products from across the market. I plan on calling them tomorrow and finding out whats what, because I'm 95% certain I owe nothing. During Saturday and Sunday they are allowed to call between 9am to 9pm, however not all debt collectors will contact on Sundays. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an . Follow the topics, people and companies that matter to you. Debt collectors can contact third parties to gain information regarding your location so they can mail you however this is restricted to twice a year. Then my three-year nightmare began, For the latestflood and weather warnings, search onABC Emergency, Keep across all the live scores and results from the Australian Open at Melbourne Park. [email protected]), What never-ending credit card debt is doing to Australians, The great credit card rip-off and how much extra weve paid, There is no specific legislation covering the debt collection industry, only a set of guidelines, Debt collectors working on behalf of businesses often overstep these guidelines, Agencies that don't belong to external dispute resolutions schemes have a particularly poor track record, No more than three times a week, or up to 10 times a month, No more than once a month, and only if you haven't responded to phone calls or other ways to contact you. Enter a valid email address (e.g. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. CHAMP's expected to take a significant minority stake and invest in the Brisbane-based business alongside Panthera's existing shareholders and directors, Matthew Hough and Jamie Hough. At Panthera Finance Group, we integrate financial services with digital-first, data-driven solutions. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 . Whats most important to us is helping you sleep at night so you can get on with your life. PDF 330.38 KB If that is the case in contract law then someone should tell Energy Australia. We're here to help you on this journey, so if you have any questions or can't pay, you can call us on 1300 722 974, live chat with us, or email us at [email protected]. But I had no other debt. The ACCC notes that in the last two years they have received circa 100 official complaints in regards to Pantheras debt collection activities. w(Wg8aFV4K bW@H3=|MmV(@ AZ Kane Johnson, a senior financial counsellor at Consumer Action, says he regularly hears from beleaguered consumers who are being hounded by debt collectors. Pros. "My issue is their lack of any sort of understanding or empathy for an individual's circumstances," says Mary (not her real name). But these guidelines, set by the Australian Consumer and Competition Commission (ACCC) and the Australian Securities and Investments Commission (ASIC), are just that they're not legally enforceable laws. Angela works closely alongside Tim, assisting with more complex transactions and internal regulatory processes. Panthera's parent company, PF Australia Pty Ltd, reported $58.4 million revenue and $22.4 million profit in the year to June 30 according to accounts filed with the corporate regulator, and $51.5 million revenue and $23.8 million profit one year earlier. We've leveraged over a decade of knowledge to create meaningful progress in digital platforms that deliver for clients and the customers they support. It has a $450 million market capitalisation. ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. Share your views on this topic and see how you compare with the rest of Australia. Becoming 100% debt-free takes a lot of work, effort, commitment, and often, a financial sacrifice. Guthrie says there's a lack of oversight of contingent collectors by some of the organisations that hire them, all the more troubling because the debt collectors are often going after vulnerable people. But then again, its never too late for us to help you out. Panthera Finance; These are all very good and long-standing companies, and also very good at what they do. In this case, we allege Pantheras conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didnt owe any money.. Consumer advocates say the case highlights an alarming trend. Thanks - I tried Energy Australia - they are no help. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Those with Panthera Finance debts have the potential of resolving within hours. For over 15 years, we have provided affordable and flexible credit management solutions that empower customers to restore their financial health. Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. But major government agencies don't necessarily fall into this category. Panthera did not issue you with an outstanding amount. Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. Debt that you dont want this tarnished, as a bad mark will last 5+ years and... It seems debt collectors do as they please, on the phone as youll likely some. Will last 5+ years 15 years, we integrate financial services with digital-first, solutions... On me to prove it is n't in regards to Pantheras debt collection industry to... 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